Do you use a smartphone to do business? Do your users? Chances are, the answer is yes, and you’re not alone. According to a 2012 AT&T Small Business Technology poll, 85% of small businesses reported using smartphones in their business operations.
Smartphones are becoming increasingly integrated into the business network. As your customers demand faster and better service, and your competitors begin to take advantage of mobile computing, what was once a competitive advantage is now a necessity. Not only are businesses like yours using smartphones more often, they are also using them to do more than just basic communication and Web browsing. Small businesses are mobilizing more and more business applications and processes, specifically in the areas of time management, mobile payment, and customer relationship management (CRM). Take a stroll through downtown Portsmouth and you can find a number of merchants coupling devices like the Square card reader with their smartphones and tablets to ring in customer credit cards.